HOSSAM EL BAROUDI

HOSSAM EL BAROUDI

Senior Collector

Dubai, UAE

Profile summary

Ambitious, results-driven professional with a strong background in Collections, Sales, and Customer Service. Leveraging a Law degree and excellent negotiation skills to drive recoveries, strengthen client relationships, and consistently exceed targets. Seeking a challenging role where I can contribute to business growth and performance by applying expertise in collection management and client relationship management

Career highlights

Achieved Top Recovery Performance: Achieved top recovery performance and consistent collection targets in the Senior Collector role.

Exceeded Sales Targets Consistently: Led and motivated a sales team to exceed monthly and quarterly targets as a Sales Supervisor.

Key skills

Skills
Collections & Negotiation: Negotiation & CommunicationCustomer Relationship Management (CRM): Customer Relationship Management (CRM) and ensuring high levels of satisfaction and retentionSales Performance & Management: Leading sales teams to exceed targets, and improving visual merchandising standardsAdministrative & Technical: Time Management & OrganizationMicrosoft Word & ExcelReport PreparationData Analysis & InterpretationSkip Tracing & Asset InvestigationCompliance & Regulatory Knowledge (e.g., FDCPA, TCPA)Debt Management Software Proficiency (e.g., Experian, TransUnion)Conflict Resolution & De-escalation

Professional experience

Senior CollectorJul 2023 - Present
MASDCS Debit Collection | Dubai, UAE

Manages and recovers overdue accounts through effective negotiation and communication. Handles high-volume portfolios while maintaining excellent client relationships. Achieved top recovery performance and consistent collection targets. Prepares reports and coordinates with internal departments to ensure smooth settlement processing.

  • Manages and recovers overdue accounts through effective negotiation and communication.
  • Handles high-volume portfolios while maintaining excellent client relationships.
  • Achieved top recovery performance and consistent collection targets.
  • Prepares reports and coordinates with internal departments to ensure smooth settlement processing.
Sales SupervisorJan 2021 - Jan 2023
LC Waikiki | Egypt

Led and motivated a sales team to exceed monthly and quarterly targets. Improved customer experience and visual merchandising standards. Trained new staff and managed store operations effectively

  • Led and motivated a sales team to exceed monthly and quarterly targets.
  • Improved customer experience and visual merchandising standards.
  • Trained new staff and managed store operations effectively
Sales AssociateJan 2018 - Nov 2020
Aldo | Egypt

Provided outstanding customer service and product expertise. Consistently exceeded individual sales goals. Supported store layout and stock management

  • Provided outstanding customer service and product expertise.
  • Consistently exceeded individual sales goals.
  • Supported store layout and stock management
Customer Service RepresentativeJan 2016 - Nov 2017
Vodafone | Egypt

Handled customer inquiries and resolved issues promptly. Ensured high levels of satisfaction and retention. Prepared detailed support and follow-up reports.

  • Handled customer inquiries and resolved issues promptly.
  • Ensured high levels of satisfaction and retention.
  • Prepared detailed support and follow-up reports.

Education

Bachelor's Degree, LawJan 2013
Mansoura University